By placing an order or making a purchase at AIT furniture, you agree to the terms set forth below along with our Privacy Policy

The Return

Return requests can only be made within 14 days of the date you’ve received the item. To initiate this request, please contact us  so that we can facilitate the return. Please note that the policy is subject to the conditions below:

1. There is a 20% restocking fee charged per returned item; this fee is deducted from your refund.
2. Only items in as-new condition can be returned. Products with scratches, stains, damages, drilling, or any other modification will not be accepted. We reserve the right not to refund a product that, in our reasonable opinion, has become of unacceptable quality due to fair wear and tear, misuse; or as a result of failure to take reasonable care of the product.
3. Please return the items in the original packaging, which is designed carefully to avoid shipping damages. If you have already discarded the original packaging, you can use the best packaging material that you can find to package the item sufficiently to avoid damage in transit back to us. An additional $ 50 repackaging fee per item will be charged for returned items without its original packaging. We encourage customers to photograph the items scheduled for return and the condition of the packaging before handing them over to our delivery partners.
4. We are unable to accommodate returns / exchanges / refunds for the following items:

• Any discounted items
• Any form of Display items
• Any item described as "Customized"

Upon receiving your order, kindly inspect your products carefully for any damages. All quality-related issues must be reported within 14 days of receiving your items. Cases submitted after this timeframe may not be accepted and will be subjected to shipping fees and tech fees in the event that your item needs to be replaced.

Additionally, rather than offering exchanges should you decide you would like to return a product, We shall process all exchanges as normal returns per the guidelines outlined in the Return Policy. You may then choose to purchase a new item at your convenience.

The Refund

Please note that there is a 20% restocking fee for all returned items; this fee is deducted from your refund.

Shipping fees as well as additional service fees will not be refunded. You may also be charged a $50 repackaging fee per item if item is not returned in its original packaging.

Refund will commence within 7 business days after all returned items have been sent back to our warehouse. Where possible, funds will be processed back in the same way they were paid to AIT Furniture. However, refunds for some banks may only be reflected in your next monthly statement.

Order change or cancellation

If you decide to change or cancel your order, please contact us any time before your shipment is processed to avoid incurring additional charges. You will receive a reminder in advance that your shipment is ready to be processed, and you will have 24 hours to request changes or cancellation without incurring charges. After that, your shipment will be processed and any changes or cancellation from thereon will incur a  20% restocking fee.

We are unable to accommodate order changes / cancellations / refunds for the following items:

• Any discounted items
• Any form of Display items
• Any item described as "Customized"

In the event you wish to cancel your existing order and place a new order, kindly note that a new 'Estimated Delivery' date will be given at the time of new purchase.

Restocking Fees

Please note that a restocking fee of 20% will be applied to cover the costs of processing and handling the returned item (s). This includes shipping the item back to our warehouse and/or one of our partners.

Prices, payment and tax

All prices listed on product webpages are in US dollars before sales tax. We accept payment by Visa, MasterCard, Amex and PayPal.

Pricing and price reductions/corrections

We reserves the right to change prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.

Order acceptance/confirmation

Once we receive your order, we’ll provide you with an email order confirmation sent to the email address on file. Your receipt of an order confirmation, however, does not signify AIT’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we have received your order. We reserves the right at any time after receiving your order to accept or decline your order for any reason.

Irrespective of any previous price you have seen or heard, once you select a product that you wish to order, you will then be shown the charges you must pay, if applicable, and any applicable delivery charges.

You must pay for the product in full when placing an order by one of the payment methods we provide on the website. In any event, we shall not be bound to accept the order before we have received the funds in full.

You undertake that all details you provide to us for the purpose of purchasing the product from us will be correct, that the credit or debit card, or account or other payment methods which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the product. We reserve the right to obtain validation of your payment details before providing you with the product.

When you submit an order to the website, you agree that you do so subject to these terms and conditions current at the date you submit your order. You are responsible for reviewing the latest terms and conditions each time you submit your order.

Delivery

Since the actual delivery of your order can be impacted by many events beyond our control once it leaves our facilities, we cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.

Our product information

We endeavor to ensure that all the products on our website are accurately described, and we rely on information provided to us by our suppliers. Unfortunately, on some occasions, it is possible that our website will contain errors and we reserve the right to correct any errors or inaccuracies at any time, including after you have placed an order.

We try to provide accurate dimensions. In some cases, we indicate the estimated dimensions in the product information due to changes made by factories All factories have the right to change/adjust their sizes depending on the supply chain up to 6 inches. We, as a company, are not responsible for size differences of less than 6 inches.

Please note that variations in color appearance are a natural occurrence and should be expected when viewing products on different devices. Thank you for your understanding.

We strive to keep our website up-to-date and may alter the information at any time. If necessary, we may temporarily restrict access to our website or keep it closed indefinitely.